Privacy Policy

Last Updated: July 19, 2026

Techwave respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Techwave collects, uses, stores, and protects information when you visit our website, create an account, purchase a service, use our online tools, or communicate with us.

By using the Techwave website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you register, place an order, request support, submit a form, or purchase a service, we may collect:

1. Full name
2. Email address
3. Phone number
4. Company or business name
5. Billing information
6. Service address
7. Account username
8. Payment reference or transaction details
9. Messages and support requests

We do not intentionally store complete debit card, credit card, mobile banking PIN, or banking password information.

Account Information

When you create a Techwave account, we may collect and store information such as:

1. User ID
2. Account type
3. Subscription package
4. Purchased services
5. Account activity
6. Login history
7. Service usage history

Files and Content You Upload

Some Techwave services may allow you to upload files, documents, images, PDF files, contact information, business information, or other content.

Uploaded files may be temporarily processed to provide the requested service. Depending on the service or subscription package, files may be deleted automatically after processing or stored for a limited backup period.

You are responsible for ensuring that you have permission to upload and process any file or information submitted through Techwave.

Technical Information

When you use our website, we may automatically collect:

1. IP address
2. Browser type
3. Device type
4. Operating system
5. Referring website
6. Pages visited
7. Login time
8. Approximate location
9. Cookies and similar technologies
10. Error logs and security activity

This information helps us operate, secure, and improve our website and services.

2. How We Use Your Information

Techwave may use collected information to:

1. Create and manage user accounts
2. Process orders and subscriptions
3. Deliver purchased services
4. Process uploaded files
5. Provide customer support
6. Send payment, order, and service notifications
7. Communicate important account updates
8. Improve website performance and user experience
9. Prevent fraud, abuse, spam, and unauthorized access
10. Monitor technical errors and security incidents
11. Maintain service records
12. Comply with applicable legal obligations
13. Send promotional messages where permitted

You may unsubscribe from promotional emails or messages at any time. However, you may still receive important account, payment, security, or service-related notifications.

3. Legal Basis for Processing

Where applicable, we process personal information based on one or more of the following:

1. Your consent
2. Performance of a contract or service agreement
3. Compliance with legal obligations
4. Protection of our legitimate business interests
5. Prevention of fraud or security threats
6. Protection of users, Techwave, and the public

4. Cookies and Tracking Technologies

Techwave may use cookies and similar technologies to:

1. Keep users logged in
2. Remember preferences
3. Maintain shopping carts or service sessions
4. Analyze website traffic
5. Improve website performance
6. Detect suspicious or unauthorized activity
7. Provide relevant content or marketing

You may disable cookies through your browser settings. Some website features may not work correctly if cookies are disabled.

5. Payment Information

Payments may be processed through banks, mobile financial services, payment gateways, or third-party payment providers.

Techwave may receive transaction information such as:

1. Transaction ID
2. Payment amount
3. Payment status
4. Payment method
5. Sender or billing information

Payment providers process information according to their own privacy policies and security procedures. Techwave is not responsible for the privacy practices of independent payment providers.

6. How We Share Information

Techwave does not sell or rent your personal information.

We may share limited information with:

1. Hosting and cloud service providers
2. Payment processors
3. Email and messaging service providers
4. Analytics and security providers
5. Technical support partners
6. Contractors working on behalf of Techwave
7. Government authorities where legally required
8. Professional advisers such as lawyers or accountants
9. Business successors during a merger, acquisition, or asset transfer

Service providers may only access information necessary to perform their assigned services and are expected to protect it appropriately.

7. Uploaded File Privacy

Files uploaded to Techwave tools may be processed automatically by our servers or approved service providers.

Depending on the selected service:

1. Files may be stored temporarily during processing
2. Processed files may remain available for download for a limited time
3. Backup files may be available only to eligible users
4. Files may be automatically deleted after the applicable retention period

Techwave does not claim ownership of your uploaded content.

We may access uploaded files only when reasonably necessary to:

1. Complete the requested processing
2. Investigate technical failures
3. Respond to support requests
4. Prevent abuse or illegal activity
5. Comply with legal requirements

Users should not upload highly sensitive, illegal, copyrighted, confidential, or personally identifiable content unless they have proper authorization and understand the risks involved.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

1. Provide our services
2. Maintain account and transaction records
3. Meet legal, tax, and accounting requirements
4. Resolve disputes
5. Enforce agreements
6. Prevent fraud and abuse
7. Maintain system security

Uploaded files and processed outputs may have shorter retention periods and may be deleted automatically according to the relevant service rules.

Some information may remain in secure backups for a limited period before permanent deletion.

9. Data Security

Techwave uses reasonable administrative, technical, and organizational measures to protect information, including where appropriate:

1. Secure server configurations
2. Access controls
3. Password protection
4. Encryption in transit
5. Security monitoring
6. Backups
7. Software updates
8. Malware and abuse prevention
9. Restricted administrative access

However, no internet-based system or electronic storage method is completely secure. Techwave cannot guarantee absolute security.

You are responsible for protecting your account password and notifying us immediately if you suspect unauthorized access.

10. Your Privacy Rights

Depending on applicable law, you may have the right to:

1. Request access to your personal information
2. Correct inaccurate information
3. Request deletion of eligible information
4. Withdraw consent
5. Object to certain processing
6. Request a copy of your information
7. Restrict certain uses of your information
8. Unsubscribe from marketing communications
9. Close your Techwave account

Some information may not be deleted immediately where retention is required for legal, security, fraud-prevention, billing, or contractual purposes.

To submit a privacy request, contact us using the details provided below.

11. Children’s Privacy

Techwave services are not intended for children under the minimum legal age required to independently consent to online services in their jurisdiction.

We do not knowingly collect personal information from children without appropriate permission from a parent or legal guardian.

If you believe a child has submitted personal information to Techwave without proper authorization, please contact us so we can review and remove the information where appropriate.

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, payment systems, social media platforms, or external services.

Techwave does not control and is not responsible for the privacy practices, security, availability, or content of third-party services. Users should review the privacy policies of those services before providing personal information.

13. International Data Processing

Your information may be processed or stored on servers located outside your country.

Where information is transferred internationally, Techwave will take reasonable steps to protect it in accordance with applicable privacy and data protection requirements.

14. Automated Systems and AI Services

Some Techwave services may use automation, artificial intelligence, machine learning, or third-party processing systems.

These systems may process submitted information to:

1. Generate responses
2. Analyze content
3. Automate customer support
4. Create reports
5. Process documents or images
6. Detect security events
7. Improve service performance

Users should avoid submitting confidential, restricted, or highly sensitive information unless the specific service is designed and approved for that purpose.

AI-generated results may contain errors and should be reviewed before being used for important business, legal, financial, medical, or security decisions.

15. Business and Surveillance Services

Where Techwave provides business automation, CCTV monitoring, security alerts, analytics, or surveillance-related services, the customer is responsible for:

1. Providing required notices
2. Obtaining necessary consent
3. Following workplace and public surveillance laws
4. Protecting employee, visitor, and customer privacy
5. Limiting camera placement and data access
6. Using recordings and alerts for lawful purposes

Techwave processes surveillance-related information only to provide the contracted service, maintain security, offer support, or comply with legal obligations.

16. Changes to This Privacy Policy

Techwave may update this Privacy Policy from time to time.

When changes are made, the updated version will be posted on this page with a revised “Last Updated” date. Significant changes may also be communicated through email, account notifications, or website notices.

Continued use of Techwave after an updated policy becomes effective means you accept the revised policy.

17. Contact Us

For questions, requests, or complaints regarding this Privacy Policy, contact:

Techwave

Website: https://techwave.asia

Email: [email protected]

Phone:+88-09638 101090

Address:94/Gha,Katasur,Mohammadpur,Dhaka - 1207

Please include sufficient details so we can understand and respond to your request.

18. Governing Law

This Privacy Policy is governed by the applicable laws of Bangladesh, together with any other data protection laws that may apply based on the location of the user or the nature of the service.